Cadillac Cue Screen Lawsuits
Cadillac Cue Screen Lawsuits claim the delamination of the touchscreen can cause problems with the car’s infotainment system. Cadillac cue screens are made with a protective adhesive film that separates from the glass surface, resulting in unresponsiveness and electrical problems. Owners of these cars are seeking monetary compensation for the damages they’ve suffered. To find out if you have a claim, read on to learn more.
Touchscreen delamination
A new Cadillac Cue class-action lawsuit cites problems with the touchscreen. The screen’s plastic covers delaminate from the screen’s glass and leave a spider-web pattern, which makes touch input impossible. Various factors, including thermal and mechanical stress, can cause the plastic covers to separate. The lawsuit cites the placement of screws and rubberized gaskets that hold the plastic covers to the car’s frame.
The problem occurred in the 2013 and 2014 models of the Cadillac ATS. The delamination causes a spider-web-like appearance on the screen and can be repaired only after a warranty expires. GM has failed to issue a recall and is not reimbursing owners who buy replacement cue screens after their warranty expires. Owners are left with an unusable screen and have to pay up to $1,200 for its replacement. A class-action lawsuit has been filed against GM, which has allegedly failed to provide adequate information about the problems with cue screens.
Bubbles
The latest round of lawsuits targeting the problem of bubbles in Cadillac Cue screens has been filed by two former GM employees. Specifically, the claims are directed at the 2017 and 2018 CTS and ATS models. But the problem also affects vehicles such as the 2020 Cadillac Escalade, the current 2021 CTS, and the 2017 and 2018 XTS models. So what is the cause of the bubbles?
In one of the latest lawsuits filed in the U.S. District Court of New Jersey, former Cadillac employees and current owners of the CUE infotainment system are seeking monetary compensation for the defective screens. The bubbles appear when the screen delaminates and separates the protective adhesive film from the screen glass. As a result, the screen becomes unresponsive and electrical problems arise. To make matters worse, the screen may become unresponsive or smashed, and the plaintiffs in the suit want to get their money back.
Cracking
General Motors (GM) has been aware of cracking or delaminating of the CUE screen for years. But the automaker has failed to recall these vehicles and has not offered any form of reimbursement. Owners have already paid $1,500 for repairs to their cars even though the cars were still under warranty. In addition to not recalling faulty Cadillac CUE screens, GM has not offered any form of reimbursement, which has left some owners on the hook for even more repairs.
The cracking or delamination of the screen is the subject of two recent class-action lawsuits filed against GM. One lawsuit alleges that the infotainment screen of the Cadillac CUE is defective and that the automaker should be liable for the damages incurred. The lawsuit was filed in the U.S. District Court for the Southern District of California. Plaintiff Tonya Gruchacz purchased her 2014 Cadillac ATS in New Jersey.
Unresponsiveness
A class action lawsuit has been filed against General Motors over the unresponsiveness of the Cadillac CUE screen. The lawsuit includes past and current owners of the CUE, as well as lessees who leased the vehicle. It claims that the touchscreen glass and plastic cover are defective, causing a spider web pattern and rendering the CUE system unusable. The lawsuit details this problem in Goldstein et al. v. General Motors LLC.
The CUE touchscreen infotainment system has long been the subject of criticism, with complaints of clunky design and outdated tech. Some drivers have even reported the screens to be unresponsive. Even worse, the touchscreen can become unresponsive, affecting a variety of vehicle systems. A similar lawsuit was filed against Ford for the same problem, which alleged that the CUE touchscreen was slow and unresponsive.
GM’s failure to recall
The TSB that was released in 2014 detailed the problems with the CUE touchscreen, a problem that reportedly plagues all models since the mid-1990s. Cadillac dealers have been aware of this problem for a while, but have refused to issue a recall or fix the problems themselves. Now, a new lawsuit is claiming that GM has not done enough to recall the vehicles, and has not provided adequate repairs or reimbursement for owners who have purchased affected vehicles.
A lawsuit has been filed in the U.S. District Court for the District of New Jersey against General Motors for not recalling the faulty Cadillac CUE screens. The lawsuit alleges that the touchscreen glass and the plastic cover of the CUE systems are defective, causing a spider-web pattern on the screen. A replacement of the CUE screen and plastic cover is the only remedy for the problem, according to the lawsuit.
Class action lawsuit
A new class action lawsuit against the Cadillac Cue Screen is gaining ground in the court of public opinion. The screen delaminates from the glass it is made of. Besides being unreadable, the screen is also sensitive to audio and phone inputs. This leads to cobweb-like patterns appearing on the screen and preventing its use by vehicle occupants. The lawsuit alleges that Cadillac and General Motors were aware of the defect in 2014, but failed to issue a recall or fix the problem.
Moreover, the CUE system has been reported to have physical defects that make it unusable and inoperable. Owners have filed a class action lawsuit against the Cadillac company to seek a civil remedy for the high repair costs of replacing or repairing the CUE system. Moreover, owners may have to undergo several repairs on their Cadillac’s CUE screen because of the same problem.